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Frequently Asked Questions

How do weekly rentals work?

Our art is rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day. For example, if you were to pick up your order on a Monday, the art would be due back on the following Monday. Sunday being the 7th day, Monday would be considered your “grace” day. If the art is not returned by 5:00 p.m. on the day your order is due, you will be charged for an additional week’s rental. Please return artwork in original packaging, you will be charged for any missing wrapping or boxes.

We are sorry, but we do not offer weekend or one day rental discounts.

Can my production get extended rental discounts?

We offer extended rental discounts to our customers. Extended rental discounts will be applied as follows:

We are happy to discuss pricing for run of show and seasonal rentals.

Will I receive a refund if I return pieces early?

No, Production rentals are billed in their entirety during the first week of the rental. Please make the confirmed rental period/s, from ship to return clear to your salesperson so we can bill correctly. We do not guarantee refunds if the props are returned early.

Can items be taken on "memo" or “spec”?

We do not allow items to be taken free of charge “on memo” or “spec”. If you have a need for PD/Director/Client approval we may on a limited basis give a same day discounted day rate (open hours to close). Any rental that goes beyond the allotted time period will be charged at the full weekly rate.

How many items can I hold?

We do not have a strict number limit on items to be held. However, we ask that you let us know as soon as you can of any items we may release, and please only hold items you feel are likely to be approved for your set. We will require your contact information, hold date and length of rental to hold an item for you.

When can I send our truck to pick up?

We will not pack up an order until we have verbal or written confirmation. Please make sure you send us an email or give us a call to confirm your order.

At the time of confirmation, we can give you an estimate of when your order will be ready for pick up. Please allow enough time for us to prepare your order. Order readiness will depend on how busy we are. We cannot guarantee "rush orders".

What happens if I cancel an order after confirmation?

Confirmed orders that are canceled after they have been packed and pulled are subject up to a 25% restocking fee. Any printing and framing costs incurred are subject to 100% payment after cancellation. No refunds for printing and framing will be issued once the artwork has been picked up.

I am paying by credit/debit card. When will my card be charged?

In order to expedite the release of your order, rental fees may be charged to your credit/debit card at the time of order confirmation.

Do you charge credit/debit card processing fees?

We do not charge credit/debit card processing fees with the exceptions below:

• Orders canceled after your credit/debit card has been run will be subject to a 3% processing fee.
• Requests to change the form of payment after a credit/debit card has been charged will be subject to a 3% processing fee.

What happens if my truck is late/ shoot dates have been postponed?

If we are not notified of your schedule change, all items that sit on our dock for more than 24 hours past the scheduled pick-up date are subject to being put back out on the floor.

Orders that are canceled or delayed longer than 2 weeks after they have been packed will incur up to a 25% restocking fee.

We understand changes in your production schedule; please just let us know so we can work with you.

What happens if the props/set dressing our show rented are never on camera/used?

All items that have left our dock are considered “rented” merchandise, and therefore billed accordingly.

What happens if I pay late?

All past due accounts, 30 days or older from date of purchase. Will be subject to late payment charges of 2% or 24% per annum.

How do I close out my account?

All rentals are subject to check in. We will determine if there is any damage or loss as soon as possible. Please have a member of your department contact us to make sure your invoices have been paid in full or have valid Purchase Order Numbers (P.O.#’s) and that there are no outstanding items or damage. Extended rental charges will accrue on missing items until your rental is closed out and all outstanding items and loss/damage issues are resolved.

Is all artwork available to view online?

AION houses 4,200 pieces of artwork in our gallery and warehouse. Please come in and take a look! No appointments necessary. We do our best to keep our website up-to-date with our newest additions, but our artists are constantly creating new work. If you don’t see what you’re looking for, ask us and we may be able to accommodate your request.

Can I paint or modify the artwork that I have rented?

Please don’t, you should refrain from painting or modifying any of the art. Painting the surface of the print/painting/artwork is considered damage as it will alter the artist’s original copyrighted image and compromise the longevity and surface tension of the print/painting/artwork. Refrain from painting/stripping/re-staining frames, this is also considered damage. If you absolutely must paint on the surface or change the piece in any way, please call us first to have a conversation about the alternatives or additional costs and possible consequences.

Can I remove the glass from an art piece?

If you need to remove glass from a piece, please ask before it is sent out of our warehouse. We would like to remove it ourselves, so you don’t incur any fees from possible damage. If you do take the glass out, please remember to send the glass back with the piece when you return it, you will be charged for missing glass.

One of the pieces broke on set, what do I do?

Please contact us to let us know which item was damaged. We will take a look at the art piece when it has been returned to assess the damage. Depending on the damage and if the item was a print or original, will determine the cost. We will charge for damaged or lost art pieces.

Any more questions?

Just give us a call at (778) 379-9119 or contact us.